QuickStart, set up and connections. At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. Virgin Fibre Areas only. About our broadband help and support page. This may take a. I'm trying to connect my hub to the Virgin Connect app but I don't have access to the settings password from the bottom of my router. SpeedNew to Virgin Media. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting to locate you nearest recycling centre. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. 4 GHz and 5 GHz wireless networks. 00 am this morning I get a text and email asking me to please return unused equipment. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. $150 at Amazon. Forum Member. on 20-10-2022 20:53. Disconnect all unneeded ethernet cables from the rear of the Hub. If you haven't changed these, then your devices may automatically reconnect. I have changed my broadband hub 3. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. Press and hold the power button for at least 10 seconds. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Steps to install your Virgin TV V6 box. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 168. Connect the adaptor and the ethernet (the one with the yellow ends) to your new set-top box. Forum; Apps. Up to 3 WiFi Pods if needed. 1 Kudo. Each provides Wi-Fi, gigabit Ethernet, support for Wi-Fi 5 or 6 and intelligent Wi-Fi. Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Since launch, the scheme has paid out more than £320 million, and sustainably recycled 3. The only thing you'll need to look out for is that the access point has DHCP disabled, or it won't work. One option is to recycle it through a certified e-waste recycler. Options. The webpage usually list which items need returning, however it doesn't at present. Although this question has appeared before the answers vary and I need definitive advice. All that being said and done, I'm now getting emails and text about sending the old hub back. Call in and they will book a Tech to do that. If it didn't do so it would soon run out of addresses. Parental controls are a set of tools designed to protect and keep children safe online. I got a TP Link archer C80 on amazon. Go to 192. In addition, the operator’s programme of refurbishing and reusing fixed line routers and TV boxes in Germany, Portugal and Spain will be “expanded to further markets. Cons. 168. 1). This includes restricting children from accessing inappropriate or adult content. How to change my Virgin Media or Virgin Mobile package by phone. Install your TV This section will take about 30 mins For this section you’ll need: Virgin TV V6 box HDMI cable 2 Virgin TV V6 box. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. I've seen people talking about it online and on one of the threads here on the Virgin Media forum just before I joined too - someone wanted to get rid of their TiVo box so they called Virgin who said to recycle it, then they got an email after a few hours or the next morning saying that they needed to return it and they had to arrange for it to. Cheap internet radio. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. Concerningly, the corporation did not appear to want the brand-new, unused box back. “In 2020, we refurbished and reused 1. My Virgin Media App. At the time was told IF we needed to return the old router details would be in with the new router. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. Best done from a wired connection. Many thanks, David. Guest Wi-Fi is a standard feature on many Wi-Fi. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. I didn't get any information about recycling old router. This promotion means you won’t pay the usual setup fee of £35. I'm a long-term Virgin Media fan and have never had anything other than teething issues with my service, but was surprised to find out just - 5034182. 100. Options. Our 1TB TiVo box has six times the storage of our V+ HD Box, giving you around 500 hours of standard TV or around 100 hours of HD TV. 0. It’s important to get everything set up in the right order for your new virgin media replacement hub. Longer internal coax cables are available if placement of the Hub needs to be changed. Commenced the roll out of our Hub 4 router, which is 39% more power efficient, when taking its increased functionality into account. Save the trip to the tip for faulty hardware. These are free open-source firmware upgrades that can deliver a wealth of new features for your router. The two sockets on the wall on the RHS are telephone sockets. Design. How to Dispose of Old Routers. Virgin Mobile. SpeedQuickStart, set up and connections. Customer upon recycling of a modem, router or gateway (modem/router combo) will receive a 15% off recycle coupon toward the purchase of modem, router or gateway and a 15% off toward In-Home Wi-Fi Setup SKU: 6929147. 11ax. Access your bills, diagnose faults and manage your package. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. I'm a Very Insightful Person, I'm here to share knowledge. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. Hey @mburnip12, thanks for reaching out to us on the forums page. If you've got a Virgin TV V6 box, make sure the standby settings are. Virgin Media package. WPA3 encryption) and a 2. Virgin Media Quickstart set up. In North America you can choose to purchase your own modem. Do NOT reboot the Hub, just let it do it's thing. Many families have boxes, closets, and shelves full of old VHS tapes that contain memories, movies, and home videos. To convert your old router into a VPN router, you need to first configure it with VPN software, such as Nord VPN or Express VPN. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get rid of. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. All customers need to do is contact Virgin Media to arrange the return. Manage Your. I heard it can be made passive though, so to transfer via ethernet to another router that of course could maintain all network devices. The Netgear R6260 is, in my opinion, the best router for Virgin Media ( Now recommending the R7800 as the R6260 is too hard to find new) In my experience the R6260 is an excellent wireless router to use with Virgin Media. It'll use the management IP 192. 0. uk that they’ve yet to fix a long-running security issue in their HUB 3. The office-supplies seller has a free electronics recycling program with a long list of categories. In such cases, reach out to Virgin for assistance. In fact, weak WiFi security has nothing to do with Virgin Media at all. 255. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Modem-only. In a single year our connectivity: Supports 708 million credit and debit card transactions. (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. Telling me I need to return my Hub to avoid having a £40 charge on my account. g. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Options. The telecoms giant has today launched 'Intelligent Wi-Fi', which offers to improve Wi-Fi speeds in hard to reach areas of the home via a free upgrade to its latest broadband router – the Hub 3. Step 4: Return or recycle your old Virgin Media router. Virgin's speeds are twice as fast for the same price, but I keep hearing from people that they sacrifice a lot on the router to make that happen. You’ll then be able to take this to the Post Office - although make sure you ask for proof of postage. wrote: Hopefully my parents don't find themselves in this situation after leaving VM. Step 4: Return or recycle your old Virgin Media router. I closed my original virgin media account in late February 2022 approximately. How to recycle a Virgin Media router. co. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. 0. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. They must be clutching at straws given the earlier advice to recycle replaced Hub3 kit. uk 7. 19-02-2021 14:55. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to. Another option might include powerline. Step 2: Press and Hold the Reset Button. I could return the equipment if I can confirm that Yodel are still the delivery agent for VM. 10 REPLIES. The best way to cancel Virgin Media is over the phone. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. Click System Log. 1; Login with your username and password, default will be shown on. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to access. To find your nearest collection point, just go to recycle-more. Virgin Media launches its first ever WiFi 6 broadband router. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. To recycle a BT router, you’ll need to go into your ‘My BT’ account, where you’ll see an option to ‘ return your BT kit. If you’re having problems with our broadband connection, visit our improve WiFi connection page. To get this upgrade for free, all you need to do is switch your hub off and wait around 5 - 10 seconds before switching it back on. 8 million devices – with zero going to landfill. The VM domestic HUBs also have some instances of resetting the SSID to the factory option. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. This is a great idea if you want to implement VPN services, QoS, or any other performance WiFi features that you are after. Use a safety pin or a similar tool to press and hold the pinhole for approximately 10 to 15 seconds. All the best. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. To find your nearest collection point, just go to recycle-more. Most routers will allow you to do this through the same configuration page that you may use to change your wireless password and network name. Hi, Just recently upgraded from Tivo 500GB box to TV360. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. Step 4: Wait for all panel lights on your cable modem to become green on. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Phone. In store only. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Virgin Fibre Areas only. If you decide to use this, you can create a protected network in your home. Unplugged router, etc. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. Here you’ll find all the help you need for Virgin Media related problems and issues. It keeps dropping connection, very laggy, cutting in and out. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. If this is just for wifi in the room and you don't need extra ethernet ports, something simple like a TPlink accesspoint will do the job. It is usually a mail returns bag or a plain flat-pack returns box. T he current list of equipment which needs returning which is -. Simply ring our friendly customer service team. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. The only thing to allow for is that it comes with its own small power supply, so you'll need a spare wall socket or extension for power. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Jhub24. More than 250,000 devices were recycled via O2 Recycle in 2022, with zero going to landfill and customers receiving more than £36 million in payments for their old, unwanted tech. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. To upgrade your router, you’ll need to put your Virgin Media Super Hub into modem only mode to switch off all of your Super Hub’s other functions. on 25-11-2022 12:11. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Don’t plug the power cable into a plug socket yet. There are a few options for what to do with an old Vodafone router. There was no label in the box but searches revealed that I could recycle via. Any assistance welcome! Thanks. Options. " When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. Helps dispense four million medical prescriptions. I have forwarded ports 80 TCP & 443 TCP on my router & allowed 80/tcp & 443/tcp on the servers ufw, however, I am still having networking issues. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. Browse Virgin Media Virgin Media Community. Account - Cable. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Stay safe online. If you’re joining Vodafone, you’ll get a Vodafone Wi-Fi Hub router. This latest future-proof WiFi. Lines are open 12pm-10pm, 7 days a week. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have. 168. If you’ve got a permanent red power light. 1 (192. but no change. Quantum is a fully audited electronics recycling company, compliant to the most stringent standards in the world. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Click System. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Download your label, post it for free. A quote from the top of the article at ispreview shows this "Broadband ISP Virgin Media UK (VMO2) has confirmed to ISPreview. And if you don’t like either of those, then there are plenty of other options that open up when you buy your own router. uk. Please help. 5 out of 5. Select the correct HDMI input for your box. Mobiles. You’ll then be able to use your same old phone to make. You can ret. Check “Apply to all my networks” and click the Apply button. The report, Dialling into 2020, also highlights how. Then, the scheme provides them with. My VM Router is is my office adjacent to hall. Rewards Members can get $5 per month for. I've called the customer service hotline multiple times, booked returns packaging to be sent to my house and my partner's house, yet no viable solution has been provided. Click System Log. Hello, I recently moved into a rented property. VM absolutely will not allow any third party equipment to be directly connected to their network, so anything you were to purchase and connect up. With the increase in devices that need an Ethernet connection, you can run into trouble because most routers have six or fewer Ethernet ports. How it works. Troubleshooting Connectivity Issues. Broadband. Go to 192. 5 months ago I was upgraded from Hub 3 to 5. And now I'm getting chased up. QuickStart, set up and connections. A coax cable will also need to be installed by Virgin Media for the live TV signals. From there, click “Security” on the left-hand sidebar and make sure “Block internal IP addresses” is checked. Do i dispose of it at my local recycling centre. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. If you’re joining Virgin Media, you’ll get the Hub 3 on most Virgin Media broadband plans (M500 and below). The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. Again use a cable that carries gigabit speeds. Our processes have been developed to minimize waste and. These require a subscription and will only work if your old router allows custom firmware. The research, released on the eve of Global Recycling Day,. I don't work for Virgin Media. Thank you all for your help and support. Keep the community welcoming for all. Instead of buying a new network switch to. I searched online and there is an option to extend the cable from inside, but I would like to move the whole touter and the bits related to it. Eventually I got sent a returns box to return my old router, and was told Yodel. Step 4: Set Up Your Router Again. Visitors will be able to use the internet but will not have access to other devices on your network. Steps For Changing Virgin Media WiFi Password. 0. com, the comparison and switching service. Further exclusions & legal stuff apply. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. Reply. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. And it has set a target of helping consumers carry out 10 million circular actions by the end of 2025 – whether that’s sustainably recycling devices, returning old. The best way to cancel Virgin Media is over the phone. (note: the coaxial cable will need to be unscrewed). So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. co. Step 2: Wait at least 15 seconds. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. These tools can be installed across all devices, including mobile phones, computers and consoles. Click on the “> Check router status” button. 1 is the correct address for the Hub in Router mode. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Find our clever collection of Telly Hacks here, plus easy ways to stay connected here. Step 4. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. This may also be called Administration, History, or Logs depending on your router. Let me know if you have any further issues!Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. The router supports multi-gigabit speeds and comes with a 2. 6 out of 5. FAQ. No setup fee. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Should all be working. Here's the solution in our latest post. Right now I've. Anyone with the Hub 3 will have already received the update, but Virgin Media says those with an older Superhub 1 or 2 router can upgrade. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. The router itself is constantly flashing the green double arrows. Do i dispose of it at my local recycling centre. We can certainly understand your concerns regarding the red light on your router as this generally a sign of an overheating issue. SELECTED Virgin Media customers can get a free Wi-Fi router upgrade – and it could be save you from devastating cyberattacks. Alternatively, you can restart your router via the Virgin. With the Super Hub 2ac on your side you can do it all. Recycling return old 3. Don’t plug the power cable into a plug socket yet. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have now disposed of it!! I moved to a new area that didn’t have Virgin Media available. Up to 3 WiFi Pods if needed. co. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. on 16-11-2022 13:31. Keep the community welcoming for all. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Further exclusions & legal stuff apply. If it’s not a technical issue you need help with then we’re here to support you on. In the UK, Virgin Media mandate the use of their modem/router only (The 'SuperHub') in order to keep a uniform network and make support easier. The telecoms firm is providing. 3m items, including set-top boxes. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Here are some tips on how to do it: First, check with your service provider to see if they have a recycling program for old equipment. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. ’ You’ll be sent a white returns bag within 7 days. Further exclusions & legal stuff apply. Click Clear All or Delete All. Send the email to equipmentreturns@virginmedia. You do not have to return the router to NOW TV following cancellation or end of contract, unless you want them to recycle it for you (which is a service that they are obliged to offer). Any advice you can offer would be great! Thank you. It also uses 28% less electronic components and 36% less plastic components than the Hub 3. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. So the connection isn't saturating. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. Unlocks superfast broadband in 500,000 buildings. Booking an engineer is easy with Virgin Media. Although it can look tidier, hidden corners of your. Status in the router's web interface reads 'No RF signal detected' A router check tells me to check my coax cables (checked) and that my router temperature is normal. Trouble is that will affect the other. If it doesn't unless you configured everything with static addresses it'll all pull IPs in the new range when connected to the new equipment. Vonage 2nd line. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Y’all are right to be suspicious though! recycle-more. Step 2: Label your package. The older Hub 4 is based on. virg. It might flash or change colour when you first turn the Hub on or after a restart. co. 168. Our commitment to you Recycling return old 3. The router will reissue IP addresses when one device leaves and another device connects. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. Experiencing issues with your change package in your Virgin Media? From managing your services in broadband, TV and landline to your changing your Direct Debit in mobile, find everything you need to know with our package change help and support page. Options. Non-Virgin Media equipment?. Networking and WiFi. I don't work for Virgin Media. Once you have all the above ready, you’re ready to go. Stream from Virgin Media. 0. In the event you change service or close your account, it's important that you return any equipment to us. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPS Push the white cable (from the old Hub) into the back of the new Hub. I still have the. Virgin Media customers can return their equipment for free. I am putting a complaint in with ofcom along with all the evidence I have. T he current list of equipment which needs returning which is -. Pack up your equipment in the Virgin Media recycle kit provided. 13-12-2021 15:21. com, the comparison and switching service. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. I don't work for Virgin Media. I'm a residential customer with a typical 500mbps package. 8 million devices – with zero going to landfill. The webpage usually list which items need returning, however it doesn't at present. If a reboot or reset occurred then Admin > info > System up time value should not correspond with that you would expect to see, i. To close the port used by Telnet on the Virgin Media Hub 3: Access your Hub's configuration page - default web address: 192. 21 EDT. How to set up a Virgin Media Hub. You will find the PM in the top right corner of your page in your inbox. And over the last five years it has made some significant progress, including: Refurbished and reused 1. Chris. So thats what i did. 0 out of 5. * Call costs may vary. Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch. A new secure password will be generated for you. You can post your old kit back to Virgin and it will reuse and recycle it. uk. 5 months ago I was upgraded from Hub 3 to 5. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. is there a problem with the connection or is this an update confused as checked all connections etc and seem fine these are the only lights showing 🤷🏻 ♂️Virgin Media change your package help and support. It informed me that you provided incorrect information, apologized, and had since collected the items. Virgin Media Super Hub and Super Hub 2 TalkTalk HG635, HG523a, and HG533 Several routers from BT, including the Home Hub 3B, 4A and 5B, and Plusnet's Hub Zero 270N, passed all the security tests. If you have trouble, do a DSAR request of the recording (held up to 6 months). Now VM are asking me to return the old hub. Say for example, if you have your Virgin Media Hub in router mode and switch it to modem mode, when connecting a new router, the MAC address will be different, this will cause a new IP lease to be allocated to you. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. This latest future-proof WiFi. I would like to change the position of my router, from the front of my house to the back of my house. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). I have tried multiple reboots, resetting the router, changing various settings and ensuring all cable are properly connected, but nothing is working. 168. Also check out how to get started with TikTok , WhatsApp , Skype and Microsoft Teams! Router woes and intermittent drops are a thing of the past with these helpful little broadband hacks to help you get the most oomph from your WiFi. In response to fairenough100. Options.